Refund Policy for Online Sales
We want you to be happy with everything you buy from us – so if your parcel arrives and it isn’t what you want we’re happy to refund the purchase price, but not the postage costs. We will not refund the cost of you returning the goods to us unless they are faulty. We do not offer swaps for unwanted goods,
If you want to send goods back, please contact us to let us know what you are returning. We need you to get a proof of posting certificate (free from your post office) and to send the goods to our business address below. If you do not obtain a proof of posting and your parcel goes missing we will not make a refund. All requests for refunds must be made within 14 days of the goods being received, and refunds can only be made if the goods are in their original condition. Refunds will be made within 48 hours of goods being received by us.
Parcel being returned from outside the UK must carry a customs label which states that goods are bring returned.
Return goods to
The Knitting Goddes, Unit 5, The Old Stables, Back Grange Avenue, Harrogate, HG1 2AN